Refund & Cancellation Policy
This policy describes how cancellations, downgrades, and refunds work for OTA-Pulse's paid subscription plans (the "Services"). It applies alongside our Terms of Service.
Subscription Cancellation
You may cancel your subscription at any time from your account settings or by contacting us. Unless otherwise stated on your order form, cancellation takes effect at the end of your current billing period, and you will retain access to the Services through that period.
Refunds
Our refund terms — including whether any refund window applies to new subscriptions, and how partial-period refunds (if any) are calculated — are not yet finalized. Until this policy is updated with confirmed terms, refund requests will be evaluated on a case-by-case basis; contact us to discuss your situation.
Downgrades
You can downgrade to a lower-tier plan at any time. Downgrades typically take effect at the start of your next billing period so you keep access to your current plan's features for the period you've already paid for; any plan-limit enforcement (such as device or data caps) will apply once the downgrade takes effect.
Failed Payments
If a payment fails, we will attempt to notify you and may retry the charge before suspending or downgrading access to paid features. Reinstating full access after a failed payment is resolved may take a short time to process.
Contact
Questions about billing, cancellations, or refunds can be sent to hello@ota-pulse.com .