Refund & Cancellation Policy

Business Customers

The Services are offered exclusively to entrepreneurs (§14 BGB). The statutory consumer right of withdrawal therefore does not apply.

Cancellation

You may cancel a paid subscription at any time through the Stripe Customer Portal, which you reach from the console's billing section ("Manage billing & invoices"), or by contacting us. By default, cancellation takes effect at the end of the current billing period (monthly or annual): automatic renewal is switched off and you keep access to the paid features until that period ends. Where we agree to end a subscription immediately, access to the paid features ends right away and the rules on refunds below apply. After the paid period ends, paid access ends and the organisation is deactivated; contact us for a data export within the export window stated in the Terms (generally 30 days after the contract ends).

Refunds

Fees for a billing period that has already started are not refunded if you cancel, whether the period is monthly or annual, and unused time in a period is not credited. Exceptions:

• if we terminate the contract without cause, or you terminate it for good cause because of our breach of contract, we refund the prepaid fees pro rata for the remaining period after the termination date;
• where a refund is required by mandatory law.

Refunds are made through the original payment method. Overage charges for a period that has already closed are not refunded unless they were billed in error.

Plan Changes & Downgrades

Changing to a different paid plan takes effect immediately. The price difference for the remaining part of the current period is calculated pro rata by our payment service provider (Stripe) and charged or credited on your next invoice; the limits of the new plan (for example device or data volumes) apply as soon as the change takes effect. A credit is applied to future invoices, not paid out. Moving to the free plan is available on request; it ends the paid subscription immediately and the remaining part of the already paid period is not refunded.

Failed Payments

If a payment fails, the subscription is marked as past due and we will use reasonable efforts to notify you; our payment service provider may retry the charge. Your paid features stay available during a grace period of 14 days. If the payment has not been made by then, paid features are restricted (degraded), and if the amount is still outstanding after a further 14 days, they are disabled. As soon as the payment is made, access is restored; this can take a short time to process. Our rights under the Terms of Service (for example default interest, termination for cause) remain unaffected.

Statutory Rights

This policy does not limit your mandatory statutory rights, including warranty rights and the right to terminate for good cause (§314 BGB).

Contact

Questions about billing, cancellations or refunds: binaryblack21@gmail.com.